Stakeholders play a crucial role in enhancing the organization’s performance. The inefficient EHR system affects IT, executive leaders, clinical personnel, and financial departments. Data security breaches reduce patient satisfaction levels in healthcare settings, leading to a decrease in patient volume and impacting the organization’s financial status. It also contributes to burnout among clinical and administrative staff, further affecting the organization’s performance. Poor EHR systems can lead to several consequences, and stakeholders collaborate to address the identified risks (Kaihlanen et al., 2020).

The EHR system can result in clinical errors such as medication mistakes, incorrect diagnoses, and treatment plans that reduce health outcomes. Additionally, patient health information breaches due to poorly designed EHR systems have severe repercussions on the healthcare organization, potentially leading to legal action. Inadequately maintained EHR systems may also frequently experience downtime, causing setbacks in patient care that result in negative patient outcomes, as indicated by Federal healthcare comparison. Allen Clinic exhibited a 3-star patient review rating compared to the other two hospitals in the same area, such as Sartori Dedication Hospital (SMH) and Mercyone Waterloo Medical Center (MWMC) (Federal healthcare, 2023). It also increased the liability for healthcare professionals and healthcare costs due to the lower standard of care provided to patients.

Proposed Solution

The vision is to improve patient health outcomes to achieve financial success at Allen Hospital. The proposed solution is to implement the latest technology, such as an advanced EHR system, to enhance the interoperability of the healthcare setting. Educational training will be provided to personnel on EHR usage to implement the solution. Additionally, financial resources will be required to integrate the latest software, such as Computerized Physician Order Entry (CPOE) and Patient ID system (Beauvais et al., 2020). Proper planning of material and financial resources is necessary to implement the proposed solution in the healthcare setting. An electronic health record (EHR) system is used in healthcare settings to collect, store, retrieve, and analyze patient data.

Healthcare professionals should use EHRs properly to enhance the standard and safety of patient care (Gariépy-Saper et al., 2021). To develop and integrate electronic health records, EHRs function as an informatics solution and rely on a combination of networking, software, and hardware technologies.

EHRs aim to increase the quality and safety of patient care by providing authorized healthcare providers with comprehensive patient health information. Additionally, they enable data analysis to enhance population health and support care coordination among various providers and patients (Vos et al., 2020). EHR adoption and effective use improve interoperability, data security, and privacy in healthcare settings.

Measuring and Monitoring Three Data Points of Interest

1. Patient Satisfaction: A crucial indicator of how well healthcare organizations provide healthcare services to patients is patient satisfaction. Healthcare staff uses a patient satisfaction survey tool like the Consumer Assessment of Healthcare Providers and Systems (CAHPS) to track patient satisfaction (Xenakis et al., 2020). The organization collects healthcare patient feedback regarding healthcare provider behavior, provision of timely care, and a clean environment.
2. Hospital Readmission Rates: The hospital readmission rate is a significant metric for assessing patient care in healthcare organizations. The Readmission Reduction Dashboard created by the Agency for Healthcare Research and Quality monitors readmissions (Wong et al., 2020). Healthcare professionals identify high-risk patients and provide the best care to prevent the readmission rate with the help of this tool.
3. Death Rates: The death rate is one data point that measures an organization’s performance in healthcare services. The death rate due to specific diseases like pneumonia, heart, and kidney diseases informs hospital care services. Using a mortality dashboard enables the detection of risk factors and opportunities for coordinated care improvement (Greco et al., 2021).

EHR Implementation Issues and Challenges

The ability of different software programs to exchange data and improve interoperability is challenging as different departments use different standards in the healthcare organization. Data security and confidentiality are crucial, so improving interoperability through upgraded EHR requires collaboration between stakeholders to ensure pat